Permanent TSB is to write to almost 1,400 mortgage holders offering compensation for "serious failures" on their accounts.
It's announced a redress scheme for customers who moved away from a fixed interest rate, or discounted tracker rate, without being told they could then move to a tracker rate later.
The issue affects 1,372 customers at Permanent TSB and Springboard Mortgages between 2006 and 2011.
Permanent TSB chief executive Jeremy Masding says 22 mortgage holders may have lost their homes as a result of the error:
