Watch: Dublin Airport Opens Am...

Dermot & Dave

Watch: Dublin Airport Opens Amazing Sensory Room For Special Needs Passengers

Stewart Griffin
Stewart Griffin

1:14 PM - 26 Nov 2019

Listen to this episode



A purpose-built room for passengers with autism, dementia, cognitive impairment or other special needs.

The new Sensory Room is located after security screening in Terminal 2 and just before the 400 boarding gates. It can be also be accessed via Terminal 1.

Depending on the passenger’s requirements, users will have the option to transform the room from a calming and relaxing environment to a stimulating interactive space full of light, colour and sound.

Dublin Airport’s new state-of-the-art Sensory Room includes relaxing music, mood lighting, bean bags, comfortable seating, digital display panels, tactile panels, textured flooring and a game to improve memory and motor skills.

The Sensory Room is free for passengers departing from the airport, with 60-minute sessions available by emailing prm@ocsireland.com.

Dublin Airport's Customer Experience Manager, Liz Kavanagh chats to Dermot and Dave about the new facility and how significant it is.

Check out their talk in full by pressing the play button on screen. 

Important Flyer

Dublin Airport has operated an Autism ‘Important Flyer’ programme since 2017 whereby a wristband or lanyard is provided in advance to passengers with autism who are travelling through the airport. It can be shown to any staff member if assistance is required at security, passport control or any area where there may be queues or crowds. You should apply for the lanyard well in advance of travelling and you will need to provide confirmation of a diagnosis of autism.

For information on applying for a lanyard you may contact the Customer Experience Department in Dublin Airport on + 353 1 8144717 / + 353 1 8144695. Dublin Airport have useful visual guides for both terminals available to download.

Visual Guide Terminal 1

Visual Guide Terminal 2

 

 


Read more about

Autism Cognitive Impairment Dermot And Dave Dublin Airport Sensory Special Needs

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