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Mairead Ronan

Mairead Meets The Shopkeeper Who Is Taking Customer Service To Another Level For His Cocooning Customers

Since the current restrictions were put in place, any businesses that are still open and operating h...
Orla Ormond
Orla Ormond

2:30 PM - 15 Apr 2020



Mairead Ronan

Mairead Meets The Shopkeeper Who Is Taking Customer Service To Another Level For His Cocooning Customers

Orla Ormond
Orla Ormond

2:30 PM - 15 Apr 2020

Listen to this episode



Since the current restrictions were put in place, any businesses that are still open and operating have had to adapt the way they work to their customers needs. But one Mayo man in Dublin has brought his customer service to another level and he joined Mairead on the show today.

Gus O'Hara is originally from Foxford, Co. Mayo, and he owns Spar on Vernon Avenue in Clontarf in Dublin. He has started using FaceTime for his customers online orders so they can virtually walk around the shop and pick their groceries from the shelves themselves, and then volunteers from local businesses then deliver their shopping to their door.

He has even had people ring from outside of Dublin to have a box of chocolates sent to a relative in the area who is cocooning, or in one case a man called to request an anniversary card be added to his wife's order so they could celebrate their special day!

You can hear the chat in full by pressing the play button on screen.


Read more about

Clontarf Cocooning Coronavirus Covid-19 Customer Service Dublin FaceTime Gus O'Hara Mayo Spar

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