Two thirds of consumers feel that tipping is becoming "less voluntary" while three out of four would like businesses to make it easier to opt out of tipping, according to new research from the Competition and Consumer Protection Commission (CCPC)

Dr Deirdre Curran, lecturer at the University of Galway whose research focuses on hospitality employment conditions, and Gina Murphy, owner of Hugo’s restaurant in Dublin, join The Last Word to discuss tipping policies and practices.

Catch the full chat by pressing the 'Play' button on this page!