Over a million queries were dealt with by Citizens Information Centres last year - almost half of which were about social welfare.

Housing queries were up by more than a quarter – with an average of 260 a day.

One in six adults, that’s over 600 thousand people, contacted citizens information services last year, most of them in person.

Juliette Gash reports;

"From Day 1, my mind was put at ease", Dave on @citizensinfo pic.twitter.com/XGIzorjnXa

— Juliette Gash (@JulietteGash) July 13, 2017